Policies
Service delivery policy
What you receive, how you receive it and when the delivery clock starts.
Last updated: 26 October 2026
Digital delivery
TegoTrend supplies consultations, reports, websites, applications and technical maintenance. These services are delivered through scheduled calls, agreed meetings, email, controlled project access or deployment to an agreed environment. We do not ship physical goods and there are no shipping charges.
Order confirmation
Before payment, we confirm the service, deliverables, total in EGP, payment schedule, required inputs and agreed delivery dates in writing. You receive an invoice or order reference and a payment receipt after payment is confirmed. A website request alone does not start a paid engagement.
Delivery periods
- Consultation: arranged within three business days; written notes within two business days after the session.
- Audit: report within five business days after the required access is received.
- Discovery workshop: within five business days; the brief follows within three business days.
- Landing page: within ten business days after complete content, required access and the initial payment.
- Business website: three to five weeks after complete content, required access and the initial payment.
- Web or mobile application: normally eight to fourteen weeks; your written proposal defines the schedule.
- Maintenance: onboarding within two business days for Essential and Business plans, or three business days for Priority, after payment and required access.
Business days are Sunday to Thursday, excluding Egyptian public holidays. Standard business hours are 9am–5pm Cairo time. The Priority maintenance incident-response window is 8am–10pm Cairo time daily. Response targets mean an initial response, not a guaranteed resolution time.
Inputs and changes
You provide the content, approvals and authorised access listed in your proposal. If an input is missing or the scope changes, we explain the effect and agree a revised schedule in writing. No extra work or cost is added without your approval. App store review times and third-party availability are outside our control; we keep you informed of any effect on delivery.
Handover and support
We provide the agreed files, access, documentation and handover guidance. Your proposal identifies ownership, third-party software terms and any ongoing subscriptions. Fixes for defects in the delivered scope are included for 30 days after website handover and 60 days after application handover. These periods do not shorten mandatory rights or warranties. Additional features are scoped separately.
Delay or non-delivery
If an agreed deadline is at risk, we notify you and offer a revised plan. If a service is not delivered as agreed, contact us promptly. Cancellation and refund options are explained in our refund policy and remain subject to your mandatory consumer rights.
Business and contact details
TegoTrend
Tax number: 763-502-901
Business licence: 38777
Email: support@tegotrend.com
Phone: +201010509839