Policies
Refund policy
How we handle refunds for consultations, development and maintenance services purchased from TegoTrend.
Last updated: 26 October 2026
Our approach
These are digital and professional services; no physical goods are shipped. We explain the scope, delivery dates and EGP total before you pay. This policy applies to tegotrend.com, www.tegotrend.com and tech.tegotrend.com. It does not limit mandatory rights available under Egyptian consumer protection law.
Before work begins
If you cancel a development project or audit before work begins, we refund the amount paid in full. For a consultation or workshop, cancel at least 24 hours before the agreed start for a full refund or a free reschedule. If we cancel and cannot agree a replacement date, you receive a full refund for the undelivered service.
After work has begun
For a partially completed project, we provide a written account of the work actually completed against your approved scope. Subject to your mandatory rights, only the agreed value of work properly completed and any third-party costs you separately authorised are deducted. Any remaining prepaid amount is refunded. We do not charge for work that was not agreed or not carried out.
A completed consultation, report or development milestone is not automatically refundable solely because you change your mind. This does not exclude a remedy for a defective, missing or misdescribed service, or any cancellation or withdrawal right that applies to your order.
If something is wrong
If delivery does not match the agreed scope, is defective or is not provided, contact us with the issue. Depending on the circumstances and your legal rights, we will correct or re-provide the affected service without extra charge, agree a proportionate refund, or refund the affected undelivered service. A missed agreed delivery date may also give you a right to cancel and obtain a refund under applicable law.
Monthly maintenance
You can stop the next monthly renewal by cancelling before its billing date. We refund any payment collected after an effective cancellation and any duplicate or incorrect charge. A service problem or cancellation during an active period is assessed against the work delivered and your mandatory rights; the current month is not categorically excluded from refunds.
How to request a refund
Email support@tegotrend.com with your name, order or invoice reference, service name, payment date and the reason for the request. You can also call +201010509839. Do not send your full card number, security code or password. We acknowledge requests within two business days and explain the decision and any calculation in writing.
Refund method and timing
Refunds are made in EGP to the original payment method unless you agree to another lawful method. We do not charge a refund administration fee. We initiate an agreed refund within seven calendar days after confirming eligibility, or earlier where the law requires; statutory refund deadlines take precedence. Your payment provider may need additional time to show the credit. We send confirmation when the refund is processed.
Withdrawal and disputes
Any statutory withdrawal period, including an applicable 14-day right, takes precedence over a less favourable contractual term. Whether a particular service has started or been completed with your agreement is considered under the applicable law. If we cannot resolve your complaint, your rights to contact the Egyptian Consumer Protection Agency or a competent authority remain available.
Business and contact details
TegoTrend
Tax number: 763-502-901
Business licence: 38777
Email: support@tegotrend.com
Phone: +201010509839